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Shipping policy

Shipping Policy

Overview

At Elewell, we aim to deliver your supplements promptly and securely. This Shipping Policy outlines our shipping methods, costs, delivery times, and related information to ensure a smooth shopping experience.

Shipping Methods and Costs

  • Domestic Shipping Only: We offer shipping via UPS and USPS within the United States.

  • Free Shipping: Available on ALL orders.

Shipping costs are calculated at checkout based on the selected method, order weight, and destination.

Processing Time

  • Orders placed by 1:00 PM CST on weekdays (excluding holidays) are processed and shipped the same day.

  • Orders placed after 1:00 PM CST, on a Friday, weekends, or on holidays will be processed the next business day.

Delivery Times

  • Delivery times vary based on the selected shipping method and destination. General timelines are:

    • FREE Shipping: 2-4 business days after processing.

    • Expedited/Express Shipping: 1-3 business days after processing.

Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.

Shipping Locations

  • We ship to all 50 U.S. states.

  • No international shipping is available at this time.

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Track your order directly through the carrier’s website or by contacting us at support@elewell.shop.

Shipping Restrictions

  • We cannot ship to APO/FPO addresses.

Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery window, contact us within 30 days of shipment at support@elewell.shop. We will work with the carrier to locate your package or provide a replacement or refund.

  • Damaged Shipments: If your order arrives damaged, contact us within 3 days of delivery with photos of the damaged items and packaging. We will arrange a replacement or refund.

Important Note: A replacement or refund for lost or damaged packages is contingent upon the buyer providing any verification required by the carrier or insurance provider to process the claim.

Address Accuracy

  • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If an order is returned due to an incorrect address, we will contact you to confirm the correct address. Additional shipping fees may apply for reshipment.

Contact Us

For questions about our Shipping Policy or assistance with your order, reach out to us at:

  • Email: support@elewell.shop

  • Phone: (307) 217-6135

  • Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Last updated: October 20, 2025